Privacy Policy

Super Electrical Limited (“we”, “us”, “our”) operates www.superelectrical.co.uk and is committed to protecting your privacy and personal information. We collect information you provide such as your name, email address, phone number, billing and shipping address, and payment information (processed securely by third parties), as well as information automatically collected including IP address, browser details, device information, cookies, and usage data. We use this information to process and fulfil orders, communicate with you, manage and improve our website, send marketing communications with your consent, and prevent fraud or security issues. We may share your information with payment processors, couriers, and IT or website service providers, and we do not sell your personal data. We use cookies to improve your experience and analyse website usage, and you can disable cookies via your browser settings. We retain personal data only as long as necessary for legal, tax, and service purposes. You have the right to access, correct, or delete your data, opt out of marketing, or withdraw consent at any time by contacting info@superelectrical.co.uk. Super Electrical Limited is located at Unit 1, Haslam House, 105 Chorley Old Road, Bolton, BL1 3AS. Orders are normally processed within 1–2 business days, with weekend or bank holiday orders processed the next working day. Delivery options are shown at checkout, with typical UK delivery ranging from 2–5 business days for standard and 1–2 business days for express, depending on courier delays or stock levels, and we currently ship only within the United Kingdom. You will receive a dispatch confirmation email with tracking information where available. If a parcel is returned due to incorrect address details, refusal, or missed delivery attempts, additional shipping charges may apply. If your order arrives damaged or missing items, contact us within 48 hours at info@superelectrical.co.uk with photos and your order number. We accept returns within 30 days of delivery if items are unused, in original packaging, and not custom-made, special-order, clearance, or final sale items. To request a return, email us with your order number, reason for return, and photos where applicable, and we will provide the return address and instructions. Customers are responsible for return shipping costs unless the product is faulty or we made an error. Refunds are issued once returns are inspected and usually take 3–10 business days to appear, with shipping fees non-refundable unless the return is due to our mistake. Exchanges may be arranged if stock is available. Faulty or incorrect items must be reported within 7 days of delivery, and we will arrange a refund, replacement, or return label at no cost.